At the tip: Ask if you need help?

Ask if you need helpis what the blue sign said. This sign is located at the local waste disposal site (tip to you and I). It says to me that if you are need of help it is available but as a friend of mine discovered these things can not be taken for granted.
A friend of the family (let us call him John to protect him) often uses a stick to walk having the full use of his left arm and right leg following a road accident in which he was almost killed. John, being a decent sort of person, went along with an elderly gentleman to take some old carpets to be disposed of. The gentleman in question is less able due to the passage of time than John, needing a stick to even walk and then is limited as to how far he can go.
These two disabled guys were in a van that was just slightly too tall to fit under the barrier. John saw the blue sign and asked for help.
I would not call what happened help.
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